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Control Drivers
- KB01591 - Troubleshooting HDBaseT Extenders
- KB01663 - Surge Protection
- Where can I download firmware?
- General - Control System programming - TCP port 9001+ (TCP Proxy)
- KB01662 - Troubleshooting the PRO3 Matrix
- KB01546 - AT-UHD-PRO3 Matrix Firmware Update Instructions
- KB01553: AT-UHD-PRO3 Matrix “Randomly losing one or more HDBaseT outputs, and a power cycle temporarily resolves the challenge.”
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Extenders
Switchers
Velocity
OmniStream
Atlona Internal Articles
GAIN Articles
PA100-G2
AT-HDVS-CAM Articles
AT-ANC-108D Articles
- AT-ANC-108D Getting Connected
- AT-ANC-108D Upgrade 1.1.x to 1.2.x firmware
- AT-ANC-108D loading configuration files
- KB01602 - Discovering your ANC-108D Control Panel on a Network
- KB01560 - AT-ANC-108D Default Network Settings
- KB01459 - My AT-ANC-108D is configured in Velocity, but is not controlling my device See all 8 articles
AT-ANC-108D Articles
AT-VCC-IR Articles
AT-VCC-RELAY Articles
AT-VTP- Touchpanel Articles
AT-VTP- Touchpanel Articles
General Velocity Articles
Velocity 2.0 FAQ
- KB01644 - What New Features Come with the Velocity 2.0 Update?
- KB01645 - How Does Licensing Work for the New Room-Based Velocity Gateways?
- KB01646 - What Does the AT-VRL-SW Room License Include?
- KB01647 - Can the AT-VRL-SW Room License Be Purchased to Add Additional Rooms to the VGW-HW-X Series?
- KB01648 - Will the Redundancy Feature Still Be Available with the New Room-Based Gateways?
- KB01649 - Do I Have to Purchase the Room Scheduling Feature? See all 15 articles
Velocity 2.0 FAQ
AT-HDAIR, AT-AIR3, AT-PCLINK, & AT-HDView Articles (Discontinued)
- KB01435 - Can the AT-HDView be used in the opposite direction to convert HDMI to VGA?
- KB01434 - I get a message saying "In No Support- Out 720P" What does this mean and why don't I have picture?
- KB01433 - Does the AT-HDView need USB power from a USB port on PC only or can I use another source?
- KB01432 - Can I use the AT-HDView with any VGA device?
- KB01339 - Where to obtain latest drivers for the AT-AIR3, AT-HDAIR, AT-PCLINK, AT-HDVIEW
AT-HDAIR, AT-AIR3, AT-PCLINK, & AT-HDView Articles (Discontinued)
AT-DP400 Articles (Discontinued)
- KB01419 - Can the AT-DP400 be used with monitors other than Apple Cinema Displays?
- KB01418 - Can the AT-DP400 work in a backward configuration, allowing for me to view a Mini Display Port source on a DVI monitor
- KB01417 - AT-DP400 & Apple Cinema Resolutions
- KB01416 - Can the AT-DP400 be used with monitors other than Apple Cinema Displays?
AT-DP400 Articles (Discontinued)
AT-HD530 Articles (Discontinued)
AT-HD570 Articles (Discontinued)
AT-HD570 Articles (Discontinued)
AT-HDR-M2C Articles
- KB01694 - How to update the firmware on an AT-HDR-M2C or AT-HDR-M2C-QUAD
- KB01585 - AT-HDR-M2C is Unresponsive
- KB01449 - If I send multi-channel on the HDMI input, is there a way that optical can output a de-embedded multi-channel audio signal?
- KB01327 - My Mac laptop/desktop will not pass audio or video correctly through the AT-HDR-M2C
- KB01306 - What is the “Preferred Resolution” setting and how do I configure it?
- KB01305 - How to quickly configure an AT-HDR-M2C to a static IP address
AT-HDR-M2C Articles
AT-HD-M2C Articles (Discontinued)
AT-HD-M2C Articles (Discontinued)
AT-SC-500 Articles
- How to Update Firmware: AT-HD-SC-500
- KB01541: RS-232 Display Control with the AT-HD-SC-500
- KB01420 - How to set the Auto Power Off Timer on the AT-HD-SC-500
- KB01382 - Does the AT-HD-SC-500 allow for frame rate conversion (i.e. 1080p @ 60hz in and 1080p @ 50hz out)?
- KB01333 - AT-HD-SC-500: Fix for blue-screen, preventing video from passing
- KB01321 - Converting/scaling component video via the VGA input See all 8 articles
AT-SC-500 Articles
AT-HDCAT Articles (Discontinued)
AT-RON Articles
- KB01415 - Not getting any audio after learning EDID from a projector
- KB01395 - How to set the RON-444 into firmware update mode
- KB01389 - PC computers are unable to pass video to specific 4K Samsung displays when used with the RON-444
- KB01288 - Video is not passing to a Samsung display when using the AT-RON-444 unit.
- KB01287 - How to perform an EDID learn on the RON unit
AT-RON Articles
AT-HD-V14SS Articles (Discontinued)
AT-HD-V14SS Articles (Discontinued)
AT-UHD-CAT Articles
- KB01406 - How to learn EDID on a AT-UHD-CAT unit
- KB01391 - How to hook up rs232 to pass to all outputs
- KB01301 - The master RS232/IR port doesn’t send commands to the HDBaseT output zones
- KB01172 - Telnet session times out too fast. How to extend this time.
- KB01165 - How do I get a static IP address on the UHD-CAT and login to the Web GUI without a LAN connection to a network
AT-UHD-CAT Articles
AT-AVA-EX Articles
AT-HD4-SI40 / AT-V40-SRS Articles (Discontinued)
AT-HD4-SI40 / AT-V40-SRS Articles (Discontinued)
AT-HDR-EX Articles
- KB01284 - What does a flashing/blinking LINK LED light mean?
- KB01531 - How to update the firmware on an HDR-EX-70-2PS
- KB01532 - How to update the firmware on an AT-HDR-EX-70C-KIT and AT-HDR-EX-100CEA-KIT
- KB01584 - Random video loss when using Integra AVR
- KB01280 - What do the LED lights on the RJ45 port mean?
- KB01285 - What does a flashing power LED light mean? See all 22 articles
AT-HDR-EX Articles
AT-HDTX/RX Articles
AT-HDVS-150 Articles
- KB01696 - How to update the firmware on an AT-HDVS-150-RX
- KB01695 - How to update the firmware on the AT-HDVS-150-TX / TX-PSK
- KB01571 - Where is the Display Control handled in the AT-HDVS-150-KIT?
- KB01456 - New hardware revision for AT-HDVS-150-RX (Rev E)
- KB01368 - How to enable control of an NEC M283X projector using the HDVS-150 system.
- KB01345 - What software do I use to set up the HDVS-150-RX and where can I get it? See all 19 articles
AT-HDVS-150 Articles
AT-HDVS-200 Articles
- KB01697 - How to Update the Firmware on an AT-HDVS-210H-TX-WP / AT-HDVS-210U-TX-WP
- KB01619 - Accessing the Web Interface of your HDVS-200-TX-WP
- KB01566 - Where is the Display Control handled in the AT-HDVS-200-KIT?
- KB01561 - Where is the scaler in the AT-HDVS-150/-200-KIT?
- KB01485 - Apple macOS and iOS Sources with AT-HDVS-200-TX / AT-HDVS-200-TX-WP (HDCP Compliance)
- KB01446 - How to program display on/off or volume up/down commands into the HDVS-200-TX/TX-WP unit without an IP connection (using RS232) See all 29 articles
AT-HDVS-200 Articles
AT-HDVS-300 Articles
- KB01673 - How to setup display control on the AT-UHD-HDVS-300-KIT
- KB01630 - UHD-HDVS-300 & Lumens Camera
- KB01590 - UHD-HDVS-300 & Logitech Brio
- KB01535: Windows 10 does not recognize USB Hub on the RX after a reboot
- KB01315 - How to Quickly get a static IP address for the AT-UHD-HDVS-300-KIT
- KB01314 - Four key things to remember with the AT-UHD-HDVS-300-KIT See all 28 articles
AT-HDVS-300 Articles
AT-HDVS-TX/RX Articles
- KB01347 - What software do I use to set up the HDVS-RX and where can I get it?
- KB01322 - How to quickly change baud rate on AT-HDVS-TX and AT-HDVS-TX-WP via front panel buttons
- KB01127 - No audio when using PC as a source (setting PC to play audio via HDMI)
- KB01126 - Audio Stuttering from an AT-HDVS-RX/ AT-HDVS-TX/ AT-HDVS-TX-WP
- KB01013 - How to optimize HDVS-RX for projectors (control and video quality)
- KB01015 - AT-HDVS-TX (-WP) Firmware Update Explained See all 14 articles
AT-HDVS-TX/RX Articles
AT-OME-EX Articles
AT-UHD-EX Articles
- KB01591 - Troubleshooting HDBaseT Extenders
- KB01543: How to perform a FW update on the AT-UHD-EX extenders
- KB01604 - Windows Drivers for Extender Updates
- KB01559 - Powering HDBaseT Extenders via USB 5V
- KB01554 - No 4K Video with UHD-EX HDBaseT Extenders
- KB01208 - RS232 Pass-through connection (do you need to cross the TX and RX pins?) See all 20 articles
AT-UHD-EX Articles
General Information
OmniStream FAQ and Glossary
OmniStream IP to Analog Audio Bridge Articles
OmniStream IP to Analog Audio Bridge Articles
OmniStream Pro and R-Type Articles
- IR Passthrough on OMNISTREAM
- Video Wall Identifiers are Stuck on the Display
- OmniStream: Video Walls with Dual Channel Decoders (AT-OMNI-122)
- KB01687 - AT-OMNI-112 Hardware REV G not recognizing connected sources out of the box
- KB01659 - Known Issue with Pakedge RK1 series Routers on 1.08.0.x FW versions, resolved in 1.08.1.x update
- OmniStream - Scaling and Color Space See all 27 articles
OmniStream Pro and R-Type Articles
Omnistream USB to IP Adapters 311/324
Omnistream USB to IP Adapters 311/324
AT-H2H Articles (Discontinued)
AT-HD4-V41/V42 Articles (Discontinued)
AT-HD4-V41/V42 Articles (Discontinued)
AT-HDR-H2H Articles
AT-HDR-H2H Articles
AT-LINE-PRO4/AT-LINE-PRO5 (Gen 1 and Gen2 - Discontinued)
AT-LINE-PRO4/AT-LINE-PRO5 (Gen 1 and Gen2 - Discontinued)
AT-OME Switchers
AT-OPUS Articles
- OPUS Audio Inputs Explained
- KB01678 - Learning EDID and selecting a learned EDID from Opus webGUI
- KB01677 - EDID: Preset and Saving From Front panel
- KB01679 - Opus Function Key Shortcuts
- KB01667 - Using the OPUS onboard HDBaseT analyzer
- KB01668 - Resetting your OPUS matrix to factory defaults See all 10 articles
AT-OPUS Articles
AT-PRO2HD Articles (Discontinued)
- KB01405 - Setting the EDID on your AT-PRO2HD88M or AT-PRO2HD1616M matrix to an Internal EDID (recommended configuration)
- KB01404 - How do I embed analog audio into the input port?
- KB01403 - I can only get 2-channel audio on my A/V Receiver when viewing one source on multiple displays.
- KB01205 - AT-PRO2HD IR emitter/receiver pinout
- KB01097 - AT-PRO2 Compatible Receivers
- KB01098 - How to learn EDID on a PRO2HD Matrix See all 7 articles
AT-PRO2HD Articles (Discontinued)
AT-PROHD88M / AT-PROHD1616M Articles (Discontinued)
AT-PROHD88M / AT-PROHD1616M Articles (Discontinued)
AT-UHD-H2H Articles
- KB01538: How to Factory Reset the AT-UHD-H2H Matrix with the Front Panel
- KB01356 - How to get 4K and/or Surround Sound on the AT-UHD-H2H matrices
- KB01354 - Unable to switch inputs via web-GUI but switching inputs (manually) via telnet session works
- KB01297 - Color space issue (pink/purple or green wash on screen)
- KB01220 - Changing EDID via front panel
- KB01217 - How to enable/disable UHD-H2H front panel key lock See all 10 articles
AT-UHD-H2H Articles
AT-UHD-PRO3 Articles
- KB01662 - Troubleshooting the PRO3 Matrix
- KB01546 - AT-UHD-PRO3 Matrix Firmware Update Instructions
- KB01553: AT-UHD-PRO3 Matrix “Randomly losing one or more HDBaseT outputs, and a power cycle temporarily resolves the challenge.”
- PRO3 Matrix analog audio when using with Control4 - Best Practices
- KB01684 - AT-UHD-PRO3 RS232 Zone Commands
- KB01613 - SSH on the UHD-PRO3 Series See all 66 articles
AT-UHD-PRO3 Articles
AT-UHD-SW Articles
- KB01447 - How to set up display control on a UHD-SW-52ED or AT-UHD-SW-5000ED switch
- KB01411 - New firmware version available for the AT-UHD-SW-52ED
- KB01394 - Will the AT-UHD-SW-5000ED auto switch to an HDBaseT input if you use an Atlona HDBaseT transmitter?
- KB01388 - How to reset a AT-UHD-SW switch
- KB01363 - How to perform a factory reset and disable DHCP via the front panel of an AT-UHD-SW-52ED
- KB01265 - How to read or set hostname of a UHD-SW-52ED See all 19 articles
AT-UHD-SW Articles
AT-JUNO-451 Articles
- KB01699 - How to update the firmware on an AT-JUNO-451-HDBT
- KB01698 - How to update the firmware on an AT-JUNO-451
- KB01437 - Is it possible to power the JUNO-451 switch via USB?
- KB01325 - JUNO-451 Discreet IR Commands (HEX)
- KB01248 - How to learn EDID on a JUNO switch
- KB01197 - One display will work on all sources the other will not; Not getting video on my display See all 7 articles
AT-JUNO-451 Articles
AT-UHD-CLSO-601 Articles
- KB01479 - How to Perform a Debug Session with the AT-UHD-CLSO-601
- KB01386 - How to factory reset the CLSO-601
- KB01385 - How to access the web-GUI of the CLSO-601 using DHCP (default)
- KB01384 - How to access web-GUI of the CLSO-601 using a static IP address
- KB01378 - How to factory reset the CLSO-601
- KB01377 - A UHD-CLSO-601 is not reporting a DHCP IP address or a DHCP enabled router is not available and you want to establish a LAN connection with your PC. See all 10 articles
AT-UHD-CLSO-601 Articles
AT-UHD-CLSO-612ED Articles
- KB01365 - How to perform a factory reset on an AT-UHD-CLSO-612/ ED
- KB01312 - CLSO-612ED RS-232 zones explained
- KB01302 - How to access the web interface of a CLSO-612ED switch
- KB01289 - Unable to pass component, composite or S- video through the VGA input of a CLSO-612ED
- KB01012 - Using AT-UHD-CLSO-612ED with AT-HDVS-200-TX(-WP) for RS232 control
- KB01013 - What analog video formats does the 612ED accept on its 15-pin HD connector (multi-function input)
AT-UHD-CLSO-612ED Articles
AT-UHD-CLSO-824 Articles
- KB01606 - Accessing the Web Interface of your AT-UHD-CLSO-824 Matrix Switcher
- KB01555 - How to Configure AT-UHD-CLSO-824 Route Recall for use with the IR Remote
- KB01450 - How to view the firmware of a CLSO-824 on its front panel
- KB01358 - AT-UHD-CLSO-824 Lockups
- KB01338 - How to use the output OFF and ON commands
- KB01326 - Does the AT-UHD-CLSO-824 embed audio from the MIC/LINE in to the HDBT and HDMI outputs? See all 17 articles
AT-UHD-CLSO-824 Articles
AT-UHD-CLSO-840 Articles
- KB01539: How to Factory Reset the AT-UHD-CLSO-840 Matrix with the Front Panel
- KB01259 - Passing RS-232 commands through the AT-UHD-CLSO-840 to either an HDVS receiver or HDVS transmitter used on the HDBaseT input (transmitter) or HDBaseT output (receiver)
- KB01258 - Using AT-UHD-CLSO-840 with AT-HDVS-200-TX(-WP) for RS-232 Control
- KB01133 - Video playback issues when using displays of varying capabilities
- KB01006 - What audio connections does the AT-UHD-CLSO-840 support on the analog audio output?
- KB01007 - What HDCP version does the CLSO-840 support? See all 7 articles
AT-UHD-CLSO-840 Articles
AT-DIS7-PRO Articles (Discontinued)
AT-DIS7-PRO Articles (Discontinued)
AT-ETU-SYNC Articles
- AT-ETU-SYNC - Firmware Update Procedure
- AT-ETU-SYNC - EDID Read & Write
- KB01102 - Common Uses for AT-ETU-SYNC
- KB01103 - How to perform an EDID learn on a ETU-SYNC
- KB01104 - How to use AT-ETU-SYNC to correct clock-stretching issues between a Cisco/Scientific Atlanta cable box and HDBaseT Extenders.
- KB01105 - AT-ETU-SYNC Features Explained See all 7 articles
AT-ETU-SYNC Articles
AT-WAVE-101 Articles
AT-SW-510W / AT-OME-MS52W Articles
- Sending a Zone Command with Spaces
- KB01901: AT-UHD-SW-510W and AT-OME-MS52W: Analog Audio Output Explained
- KB01669 - Updating the Firmware on the AT-UHD-SW-510W
- KB01671 - Safely Shutting Down the AT-UHD-SW-510W
- KB01670 - Disabling HDCP on the AT-UHD-SW-510W
- KB01665 - 510W Phoenix Block Wiring for Balanced Audio See all 30 articles
AT-SW-510W / AT-OME-MS52W Articles