Atlona Help Center
Welcome to the Atlona Help Center
Product Resources
Firmware
User Manuals
Control Drivers
- KB01591 - Troubleshooting HDBaseT Extenders
- KB01662 - Troubleshooting the PRO3 Matrix
- KB01546 - AT-UHD-PRO3 Matrix Firmware Update Instructions
- KB01553: AT-UHD-PRO3 Matrix “Randomly losing one or more HDBaseT outputs, and a power cycle temporarily resolves the challenge.”
- KB01666: Velocity Resources Directory
- KB01597 - How to Restore a Velocity Database Backup
- KB01596 - How to Download a Velocity Database Backup
- KB01594 - How to Backup a Velocity Database
- KB01663 - Surge Protection
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Articles by Product
Extenders
Switchers
Velocity
Omnistream
Omega
Wireless (BYOD)
SW-510W / MS52
HDVS
Others
Product Articles
Scalers
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SC-500 Articles
- KB01541: RS-232 Display Control with the AT-HD-SC-500
- KB01420 - How to set the Auto Power Off Timer on the AT-HD-SC-500
- KB01382 - Does the AT-HD-SC-500 allow for frame rate conversion (i.e. 1080p @ 60hz in and 1080p @ 50hz out)?
- KB01333 - AT-HD-SC-500: Fix for blue-screen, preventing video from passing
- KB01321 - Converting/scaling component video via the VGA input
- KB01307 - How to quickly set a static IP address on the AT-HD-SC-500 See all 7 articles
SC-500 Articles
Omega
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SW32 Articles
OME-EX Articles
Wireless (BYOD)
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SW-510W Articles
- KB01669 - Updating the Firmware on the AT-UHD-SW-510W
- KB01671 - Safely Shutting Down the AT-UHD-SW-510W
- KB01670 - Disabling HDCP on the AT-UHD-SW-510W
- KB01665 - 510W Phoenix Block Wiring for Balanced Audio
- KB01603 - Accessing the Web Interface of your SW-510W Switcher
- KB01489 - AT-UHD-SW-510W USB Recovery See all 29 articles
SW-510W Articles
Extenders
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HDR-EX Articles
- KB01284 - What does a flashing/blinking LINK LED light mean?
- KB01531: How to update FW on the HDR-EX-70-2PS
- KB01532: How to update FW on the HDR-EX-70C and HDR-EX-100CEA
- KB01584 - Random video loss when using Integra AVR
- KB01280 - What do the LED lights on the RJ45 port mean?
- KB01285 - What does a flashing power LED light mean? See all 23 articles
HDR-EX Articles
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UHD-EX Articles
- KB01591 - Troubleshooting HDBaseT Extenders
- KB01543: How to perform a FW update on the AT-UHD-EX extenders
- KB01604 - Windows Drivers for Extender Updates
- KB01559 - Powering HDBaseT Extenders via USB 5V
- KB01554 - No 4K Video with UHD-EX HDBaseT Extenders
- KB01208 - RS232 Pass-through connection (do you need to cross the TX and RX pins?) See all 21 articles
UHD-EX Articles
HDTX/RX Articles
Switchers
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OPUS Articles
- KB016778 - Learning EDID and selecting a learned EDID on Opus webGUI
- KB01677 - EDID: Preset and Saving From Front panel
- KB016779 - Opus Function Key Shortcuts
- KB01667 - Using the OPUS onboard HDBaseT analyzer
- KB01668 - Resetting your OPUS matrix to factory defaults
- KB01674 - Discovering the OPUS on a network See all 9 articles
OPUS Articles
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UHD-PRO3 Articles
- KB01662 - Troubleshooting the PRO3 Matrix
- KB01546 - AT-UHD-PRO3 Matrix Firmware Update Instructions
- KB01553: AT-UHD-PRO3 Matrix “Randomly losing one or more HDBaseT outputs, and a power cycle temporarily resolves the challenge.”
- KB01613 - SSH on the UHD-PRO3 Series
- KB01605 - Accessing the Web Interface of your UHD-PRO3 Series Matrix Switcher
- KB01598 - Unable to Read UHD-PRO3 Screen See all 65 articles
UHD-PRO3 Articles
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UHD-SW Articles
- KB01447 - How to set up display control on a UHD-SW-52ED or AT-UHD-SW-5000ED switch
- KB01411 - New firmware version available for the AT-UHD-SW-52ED
- KB01394 - Will the AT-UHD-SW-5000ED auto switch to an HDBaseT input if you use an Atlona HDBaseT transmitter?
- KB01388 - How to reset a AT-UHD-SW switch
- KB01363 - How to perform a factory reset and disable DHCP via the front panel of an AT-UHD-SW-52ED
- KB01265 - How to read or set hostname of a UHD-SW-52ED See all 19 articles
UHD-SW Articles
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UHD-H2H Articles
- KB01538: How to Factory Reset the AT-UHD-H2H Matrix with the Front Panel
- KB01356 - How to get 4K and/or Surround Sound on the AT-UHD-H2H matrices
- KB01354 - Unable to switch inputs via web-GUI but switching inputs (manually) via telnet session works
- KB01297 - Color space issue (pink/purple or green wash on screen)
- KB01220 - Changing EDID via front panel
- KB01217 - How to enable/disable UHD-H2H front panel key lock See all 10 articles
UHD-H2H Articles
AT-HDR-H2H Articles
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JUNO-451 Articles
- KB01437 - Is it possible to power the JUNO-451 switch via USB?
- KB01380 - New firmware available for the AT-JUNO-451
- KB01325 - JUNO-451 Discreet IR Commands (HEX)
- KB01248 - How to learn EDID on a JUNO switch
- KB01197 - One display will work on all sources the other will not; Not getting video on my display
- KB01191 - How to access the web interface of a JUNO-451
JUNO-451 Articles
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CLSO-601 Articles
- KB01479 - How to Perform a Debug Session with the AT-UHD-CLSO-601
- KB01386 - How to factory reset the CLSO-601
- KB01385 - How to access the web-GUI of the CLSO-601 using DHCP (default)
- KB01384 - How to access web-GUI of the CLSO-601 using a static IP address
- KB01378 - How to factory reset the CLSO-601
- KB01377 - A UHD-CLSO-601 is not reporting a DHCP IP address or a DHCP enabled router is not available and you want to establish a LAN connection with your PC. See all 10 articles
CLSO-601 Articles
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CLSO-612ED Articles
- KB01365 - How to perform a factory reset on an AT-UHD-CLSO-612/ ED
- KB01312 - CLSO-612ED RS-232 zones explained
- KB01302 - How to access the web interface of a CLSO-612ED switch
- KB01289 - Unable to pass component, composite or S- video through the VGA input of a CLSO-612ED
- KB01012 - Using AT-UHD-CLSO-612ED with AT-HDVS-200-TX(-WP) for RS232 control
- KB01013 - What analog video formats does the 612ED accept on its 15-pin HD connector (multi-function input)
CLSO-612ED Articles
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CLSO-824 Articles
- KB01606 - Accessing the Web Interface of your AT-UHD-CLSO-824 Matrix Switcher
- KB01555 - How to Configure AT-UHD-CLSO-824 Route Recall for use with the IR Remote
- KB01450 - How to view the firmware of a CLSO-824 on its front panel
- KB01358 - AT-UHD-CLSO-824 Lockups
- KB01338 - How to use the output OFF and ON commands
- KB01326 - Does the AT-UHD-CLSO-824 embed audio from the MIC/LINE in to the HDBT and HDMI outputs? See all 17 articles
CLSO-824 Articles
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CLSO-840 Articles
- KB01539: How to Factory Reset the AT-UHD-CLSO-840 Matrix with the Front Panel
- KB01259 - Passing RS-232 commands through the AT-UHD-CLSO-840 to either an HDVS receiver or HDVS transmitter used on the HDBaseT input (transmitter) or HDBaseT output (receiver)
- KB01258 - Using AT-UHD-CLSO-840 with AT-HDVS-200-TX(-WP) for RS-232 Control
- KB01133 - Video playback issues when using displays of varying capabilities
- KB01006 - What audio connections does the AT-UHD-CLSO-840 support on the analog audio output?
- KB01007 - What HDCP version does the CLSO-840 support? See all 7 articles
CLSO-840 Articles
Velocity
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General Velocity Articles
- KB01666: Velocity Resources Directory
- KB01597 - How to Restore a Velocity Database Backup
- KB01596 - How to Download a Velocity Database Backup
- KB01594 - How to Backup a Velocity Database
- KB01642 - Using the Wake-on-LAN (WoL) Velocity Macro
- KB01628 - Using Responsive Viewport Mode to Simulate Velocity Touchpad Screens See all 21 articles
General Velocity Articles
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Touchpanel Articles
Touchpanel Articles
VCC-IR Articles
VCC-RELAY Articles
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Velocity 2.0 FAQ
- KB01644 - What New Features Come with the Velocity 2.0 Update?
- KB01645 - How Does Licensing Work for the New Room-Based Velocity Gateways?
- KB01646 - What Does the AT-VRL-SW Room License Include?
- KB01647 - Can the AT-VRL-SW Room License Be Purchased to Add Additional Rooms to the VGW-HW-X Series?
- KB01648 - Will the Redundancy Feature Still Be Available with the New Room-Based Gateways?
- KB01649 - Do I Have to Purchase the Room Scheduling Feature? See all 15 articles
Velocity 2.0 FAQ
OmniStream
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OmniStream Pro and R-Type Articles
- KB01659 - Known Issue with Pakedge RK1 series Routers on 1.08.0.x FW versions, resolved in 1.08.1.x update
- OmniStream - Dolby Vision and Dolby Atmos
- KB01639 - OmniStream - Determining an Appropriate Network Switch: PoE Budget
- KB01635 - OmniStream & DirecTV
- KB01638 - OmniStream & DirecTV - C61K (Mini Genie) Model
- KB01637 - OmniStream & DirecTV - HR54 (Genie) Model See all 23 articles
OmniStream Pro and R-Type Articles
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OmniStream IP to Analog Audio Bridge Articles
OmniStream IP to Analog Audio Bridge Articles
OmniStream FAQ and Glossary
HDVS
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HDVS-300 Articles
- KB01673 - How to setup display control on the AT-UHD-HDVS-300-KIT
- KB01630 - UHD-HDVS-300 & Lumens Camera
- KB01589 - AT-UHD-HDVS-300-KIT - RX USB Hub not detected after reboot
- KB01590 - UHD-HDVS-300 & Logitech Brio
- KB01535: Windows 10 does not recognize USB Hub on the RX after a reboot
- KB01315 - How to Quickly get a static IP address for the AT-UHD-HDVS-300-KIT See all 30 articles
HDVS-300 Articles
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HDVS-200 Articles
- KB01619 - Accessing the Web Interface of your HDVS-200-TX-WP
- KB01566 - Where is the Display Control handled in the AT-HDVS-200-KIT?
- KB01561 - Where is the scaler in the AT-HDVS-150/-200-KIT?
- KB01485 - Apple macOS and iOS Sources with AT-HDVS-200-TX / AT-HDVS-200-TX-WP (HDCP Compliance)
- KB01446 - How to program display on/off or volume up/down commands into the HDVS-200-TX/TX-WP unit without an IP connection (using RS232)
- KB01370 - How to pass a command through the AT-HDVS-200-TX(-WP) to a compatible HDBaseT receiver (such as the AT-UHD-EX-100CE-RX-PSK) See all 30 articles
HDVS-200 Articles
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HDVS-150 Articles
- KB01571 - Where is the Display Control handled in the AT-HDVS-150-KIT?
- KB01456 - New hardware revision for AT-HDVS-150-RX (Rev E)
- KB01368 - How to enable control of an NEC M283X projector using the HDVS-150 system.
- KB01345 - What software do I use to set up the HDVS-150-RX and where can I get it?
- KB01343 - How to switch inputs on the AT-HDVS-150-TX or TX-WP with RS-232
- KB01323 - How to quickly change baud rate via front panel buttons See all 17 articles
HDVS-150 Articles
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HDVS-TX/RX Articles
- KB01347 - What software do I use to set up the HDVS-RX and where can I get it?
- KB01322 - How to quickly change baud rate on AT-HDVS-TX and AT-HDVS-TX-WP via front panel buttons
- KB01127 - No audio when using PC as a source (setting PC to play audio via HDMI)
- KB01126 - Audio Stuttering from an AT-HDVS-RX/ AT-HDVS-TX/ AT-HDVS-TX-WP
- KB01013 - How to optimize HDVS-RX for projectors (control and video quality)
- KB01015 - AT-HDVS-TX (-WP) Firmware Update Explained See all 14 articles
HDVS-TX/RX Articles
Distribution Amplifiers
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AT-UHD-CAT Articles
- KB01406 - How to learn EDID on a AT-UHD-CAT unit
- KB01391 - How to hook up rs232 to pass to all outputs
- KB01301 - The master RS232/IR port doesn’t send commands to the HDBaseT output zones
- KB01172 - Telnet session times out too fast. How to extend this time.
- KB01165 - How do I get a static IP address on the UHD-CAT and login to the Web GUI without a LAN connection to a network
AT-UHD-CAT Articles
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AT-RON Articles
- KB01415 - Not getting any audio after learning EDID from a projector
- KB01395 - How to set the RON-444 into firmware update mode
- KB01389 - PC computers are unable to pass video to specific 4K Samsung displays when used with the RON-444
- KB01288 - Video is not passing to a Samsung display when using the AT-RON-444 unit.
- KB01287 - How to perform an EDID learn on the RON unit
AT-RON Articles
Audio Amplifiers and Downmixers
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PA100-G2
GAIN Articles
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HDR-M2C Articles
- KB01585 - AT-HDR-M2C is Unresponsive
- KB01449 - If I send multi-channel on the HDMI input, is there a way that optical can output a de-embedded multi-channel audio signal?
- KB01327 - My Mac laptop/desktop will not pass audio or video correctly through the AT-HDR-M2C
- KB01306 - What is the “Preferred Resolution” setting and how do I configure it?
- KB01305 - How to quickly configure an AT-HDR-M2C to a static IP address
HDR-M2C Articles
General Information
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General Information
AMS: Atlona Management System
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AMS Articles
- KB01643 - AMS (>2.4.1) and Velocity (>1.6.1) Password Recovery
- KB01569 - Can AT-AMS-SW run on 32-bit machines?
- KB01529: How to load AMS Virtual Machine if there is no DHCP server available
- KB01525 - AMS and OmniStream R-Type: VideoWall Configuration
- KB01524 - AMS and OmniStream R-Type: Control Setup
- KB01523 - AMS + OmniStream R-Type: Site Building and Allocation See all 15 articles
AMS Articles
AMS Download
Test Tools and Equipment
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ETU-SYNC Articles
- KB01102 - Common Uses for AT-ETU-SYNC
- KB01103 - How to perform an EDID learn on a ETU-SYNC
- KB01104 - How to use AT-ETU-SYNC to correct clock-stretching issues between a Cisco/Scientific Atlanta cable box and HDBaseT Extenders.
- KB01105 - AT-ETU-SYNC Features Explained
- KB01106 - Differences between Atlona SYNC EDID Emulators
ETU-SYNC Articles
Cameras
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AT-HDVS-CAM Articles
- KB01465 - Powering the AT-UHD-HDVS-300-KITC (AT-HDVS-CAM and the AT-UHD-HDVS-300-KIT)
- KB01455 - How to reset login credentials for the AT-HDVS-CAM
- KB01387 - HDVS-CAM IR remote maximum operating distance
- KB01376 - How to set a preset, then access it from the remote
- KB01375 - What methods of control does the HDVS-CAM support?
- KB01374 - Can the HDVS-CAM be used on both MAC’s and PC’s? See all 12 articles
AT-HDVS-CAM Articles
Keypads
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AT-ANC-108D Articles
- AT-ANC-108D Getting Connected
- AT-ANC-108D Upgrade 1.1.x to 1.2.x firmware
- KB01626 - Using AMS to Configure your AT-ANC-108D for Controlling Atlona Switchers
- KB01602 - Discovering your ANC-108D Control Panel on a Network
- KB01560 - AT-ANC-108D Default Network Settings
- KB01459 - My AT-ANC-108D is configured in Velocity, but is not controlling my device See all 8 articles
AT-ANC-108D Articles
Legacy Products
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PRO2HD Articles
- KB01405 - Setting the EDID on your AT-PRO2HD88M or AT-PRO2HD1616M matrix to an Internal EDID (recommended configuration)
- KB01404 - How do I embed analog audio into the input port?
- KB01403 - I can only get 2-channel audio on my A/V Receiver when viewing one source on multiple displays.
- KB01205 - AT-PRO2HD IR emitter/receiver pinout
- KB01097 - AT-PRO2 Compatible Receivers
- KB01098 - How to learn EDID on a PRO2HD Matrix See all 7 articles
PRO2HD Articles
DIS7-PRO Articles
AT-HD-V14SS
AT-HD4-V41/V42 Articles
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AT-DP400
- KB01419 - Can the AT-DP400 be used with monitors other than Apple Cinema Displays?
- KB01418 - Can the AT-DP400 work in a backward configuration, allowing for me to view a Mini Display Port source on a DVI monitor
- KB01417 - I have a 27" Apple Cinema Display, why can't I get 2560x1440 resolution but do get 1280x720?
- KB01416 - Can the AT-DP400 be used with monitors other than Apple Cinema Displays?
AT-DP400
AT-HDCAT
AT-HD570
AT-PROHD88M / AT-PROHD1616M Articles
AT-HD530
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AT-HDAIR, AT-AIR3, AT-PCLINK, AT-HDView
- KB01435 - Can the AT-HDView be used in the opposite direction to convert HDMI to VGA?
- KB01434 - I get a message saying "In No Support- Out 720P" What does this mean and why don't I have picture?
- KB01433 - Does the AT-HDView need USB power from a USB port on PC only or can I use another source?
- KB01432 - Can I use the AT-HDView with any VGA device?
- KB01339 - Where to obtain latest drivers for the AT-AIR3, AT-HDAIR, AT-PCLINK, AT-HDVIEW
AT-HDAIR, AT-AIR3, AT-PCLINK, AT-HDView
AT-LINE-PRO4/AT-LINE-PRO5 (Gen 1 and Gen2)
AT-H2H Articles
AT-HD-M2C Articles
HD4-SI40/V40-SRS Articles
