Welcome to the Atlona Help Center

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SC-500 Articles

• KB01541: RS-232 Display Control with the AT-HD-SC-500
• KB01420 - How to set the Auto Power Off Timer on the AT-HD-SC-500
• KB01382 - Does the AT-HD-SC-500 allow for frame rate conversion (i.e. 1080p @ 60hz in and 1080p @ 50hz out)?  
• KB01333 - AT-HD-SC-500: Fix for blue-screen, preventing video from passing
• KB01321 - Converting/scaling component video via the VGA input
• KB01307 - How to quickly set a static IP address on the AT-HD-SC-500
See all 7 articles

SC-500 Articles

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SW32 Articles

• KB01542: RS-232 Display Control with the AT-OME-SW32

SW32 Articles

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OME-EX Articles

• KB01617 - Extender USB Integration Tips

OME-EX Articles

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SW-510W Articles

• KB01665 - 510W Phoenix Block Wiring for Balanced Audio
• KB01603 - Accessing the Web Interface of your SW-510W Switcher
• KB01489 - AT-UHD-SW-510W USB Recovery
• KB01634 - Projector Screen Control Using The AT-UHD-SW-510W
• KB01664 - Using AT-UHD-SW-510W Trigger I/O and Occupancy Sensors
• KB01507 - Is HDCP supported for wireless AV connections?
See all 25 articles

SW-510W Articles

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HDR-EX Articles

• KB01531: How to update FW on the HDR-EX-70-2PS
• KB01532: How to update FW on the HDR-EX-70C and HDR-EX-100CEA
• KB01584 - Random video loss when using Integra AVR
• KB01578 – Pin-out for IR pass-through using the AT-HDR/UHD-EX-100CEA-KIT
• KB01284 - What does a flashing/blinking LINK LED light mean?
• KB01274 - How to use and interpret the AT-HDR-EX-70-2PS HDBaseT Analyzer
See all 23 articles

HDR-EX Articles

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UHD-EX Articles

• KB01591 - Troubleshooting HDBaseT Extenders
• KB01543: How to perform a FW update on the AT-UHD-EX extenders
• KB01604 - Windows Drivers for Extender Updates
• KB01559 - Powering HDBaseT Extenders via USB 5V
• KB01554 - No 4K Video with UHD-EX HDBaseT Extenders
• KB01448 - Is IR data passed on a specific pair of wires on the CAT cable?
See all 23 articles

UHD-EX Articles

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HDTX/RX Articles

• KB01071 - How to create a DB9 to captive screw cable (for RS232 pass-through/control)
• KB01072 - Why am I unable to pass certain 4K signals over my AT-HD__ extenders but 1080p works?
• KB01072 - Can I extend the maximum distance of my Atlona extenders to exceed 100 meters they are advertised for?
• KB01072 - Do Atlona extenders work well with directional HDMI cables?
• KB01073 - Troubleshooting audio issues when using UHD-EX extenders and an AVR
• KB01074 - No video when using HDBaseT extenders and Cisco/Scientific Atlanta cable boxes
See all 7 articles

HDTX/RX Articles

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OPUS Articles

• KB01575 - Do UHD-EX and HDR-EX RX receivers work with OPUS?
• KB01537: How to Factory Reset the OPUS Matrix with the Front Panel
• KB01526 - AT-OPUS-46/68/810 Firmware update using RS232

OPUS Articles

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UHD-PRO3 Articles

• KB01662 - Troubleshooting the PRO3 Matrix
• KB01546 - AT-UHD-PRO3 Matrix Firmware Update Instructions
• KB01553: AT-UHD-PRO3 Matrix “Randomly losing one or more HDBaseT outputs, and a power cycle temporarily resolves the challenge.”
• KB01613 - SSH on the UHD-PRO3 Series
• KB01605 - Accessing the Web Interface of your UHD-PRO3 Series Matrix Switcher
• KB01598 - Unable to Read UHD-PRO3 Screen
See all 65 articles

UHD-PRO3 Articles

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UHD-SW Articles

• KB01447 - How to set up display control on a UHD-SW-52ED or AT-UHD-SW-5000ED switch
• KB01411 - New firmware version available for the AT-UHD-SW-52ED
• KB01394 - Will the AT-UHD-SW-5000ED auto switch to an HDBaseT input if you use an Atlona HDBaseT transmitter?
• KB01388 - How to reset a AT-UHD-SW switch
• KB01363 - How to perform a factory reset and disable DHCP via the front panel of an AT-UHD-SW-52ED
• KB01265 - How to read or set hostname of a UHD-SW-52ED
See all 19 articles

UHD-SW Articles

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UHD-H2H Articles

• KB01538: How to Factory Reset the AT-UHD-H2H Matrix with the Front Panel
• KB01356 - How to get 4K and/or Surround Sound on the AT-UHD-H2H matrices
• KB01354 - Unable to switch inputs via web-GUI but switching inputs (manually) via telnet session works
• KB01297 - Color space issue (pink/purple or green wash on screen)
• KB01220 - Changing EDID via front panel
• KB01217 - How to enable/disable UHD-H2H front panel key lock
See all 10 articles

UHD-H2H Articles

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AT-HDR-H2H Articles

• KB01564 - AT-HDR-H2H-44MA Front Panel Display stuck in "Initializing..."
• KB01563 - AT-HDR-H2H-88MA Front Panel Display stuck in "Initializing..."
• KB01540: How to Factory Reset the AT-HDR-H2H Matrix with the Front Panel

AT-HDR-H2H Articles

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JUNO-451 Articles

• KB01437 - Is it possible to power the JUNO-451 switch via USB?
• KB01380 - New firmware available for the AT-JUNO-451
• KB01325 - JUNO-451 Discreet IR Commands (HEX)
• KB01248 - How to learn EDID on a JUNO switch
• KB01197 - One display will work on all sources the other will not; Not getting video on my display
• KB01191 - How to access the web interface of a JUNO-451

JUNO-451 Articles

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CLSO-601 Articles

• KB01479 - How to Perform a Debug Session with the AT-UHD-CLSO-601
• KB01386 - How to factory reset the CLSO-601
• KB01385 - How to access the web-GUI of the CLSO-601 using DHCP (default)
• KB01384 - How to access web-GUI of the CLSO-601 using a static IP address
• KB01378 - How to factory reset the CLSO-601
• KB01377 - A UHD-CLSO-601 is not reporting a DHCP IP address or a DHCP enabled router is not available and you want to establish a LAN connection with your PC.
See all 10 articles

CLSO-601 Articles

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CLSO-612ED Articles

• KB01365 - How to perform a factory reset on an AT-UHD-CLSO-612/ ED
• KB01312 - CLSO-612ED RS-232 zones explained
• KB01302 - How to access the web interface of a CLSO-612ED switch
• KB01289 - Unable to pass component, composite or S- video through the VGA input of a CLSO-612ED
• KB01012 - Using AT-UHD-CLSO-612ED with AT-HDVS-200-TX(-WP) for RS232 control
• KB01013 - What analog video formats does the 612ED accept on its 15-pin HD connector (multi-function input)

CLSO-612ED Articles

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CLSO-824 Articles

• KB01606 - Accessing the Web Interface of your AT-UHD-CLSO-824 Matrix Switcher
• KB01555 - How to Configure AT-UHD-CLSO-824 Route Recall for use with the IR Remote
• KB01450 - How to view the firmware of a CLSO-824 on its front panel
• KB01358 - AT-UHD-CLSO-824 Lockups
• KB01338 - How to use the output OFF and ON commands
• KB01326 - Does the AT-UHD-CLSO-824 embed audio from the MIC/LINE in to the HDBT and HDMI outputs?
See all 17 articles

CLSO-824 Articles

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CLSO-840 Articles

• KB01539: How to Factory Reset the AT-UHD-CLSO-840 Matrix with the Front Panel
• KB01259 - Passing RS-232 commands through the AT-UHD-CLSO-840 to either an HDVS receiver or HDVS transmitter used on the HDBaseT input (transmitter) or HDBaseT output (receiver)
• KB01258 - Using AT-UHD-CLSO-840 with AT-HDVS-200-TX(-WP) for RS-232 Control
• KB01133 - Video playback issues when using displays of varying capabilities
• KB01006 - What audio connections does the AT-UHD-CLSO-840 support on the analog audio output?
• KB01007 - What HDCP version does the CLSO-840 support?
See all 7 articles

CLSO-840 Articles

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Velocity Gateway Articles

• KB01597 - How to Restore a Velocity Database Backup
• KB01596 - How to Download a Velocity Database Backup
• KB01594 - How to Backup a Velocity Database
• KB01642 - Using the Wake-on-LAN (WoL) Velocity Macro
• KB01628 - Using Responsive Viewport Mode to Simulate Velocity Touchpad Screens
• KB01621 - Zoom Room Shows Disconnected, SSH error
See all 20 articles

Velocity Gateway Articles

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Touchpanel Articles

• KB01633 - AT-VTP-xxx Update
• KB1576 - What is the default PIN code for a Velocity Touchpanel?

Touchpanel Articles

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VCC-IR Articles

• KB01640 - VCC-IR Installation and Troubleshooting Tips
• KB01622 - Understanding VCC-IR Commands
• KB01548 - How to Learn IR Commands from a Remote with the AT-VCC-IR-KIT

VCC-IR Articles

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VCC-RELAY Articles

• KB01573 - How to connect a screen to the VCC-Relay using SPST
• KB01530: How to connect a screen to the VCC-Relay using SPDT

VCC-RELAY Articles

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Velocity 2.0 FAQ

• KB01644 - What New Features Come with the Velocity 2.0 Update?
• KB01645 - How Does Licensing Work for the New Room-Based Velocity Gateways?
• KB01646 - What Does the AT-VRL-SW Room License Include?
• KB01647 - Can the AT-VRL-SW Room License Be Purchased to Add Additional Rooms to the VGW-HW-X Series?
• KB01648 - Will the Redundancy Feature Still Be Available with the New Room-Based Gateways?
• KB01649 - Do I Have to Purchase the Room Scheduling Feature?
See all 15 articles

Velocity 2.0 FAQ

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OmniStream Pro and R-Type Articles

• OmniStream - Dolby Vision and Dolby Atmos
• KB01639 - OmniStream - Determining an Appropriate Network Switch: PoE Budget
• KB01635 - OmniStream & DirecTV
• KB01638 - OmniStream & DirecTV - C61K (Mini Genie) Model
• KB01637 - OmniStream & DirecTV - HR54 (Genie) Model
• KB01636 - OmniStream & DirecTV - HR24, HR25, and HR44 Models
See all 22 articles

OmniStream Pro and R-Type Articles

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OmniStream IP to Analog Audio Bridge Articles

• KB01641 - Using the Secondary Port on Your AT-OMNI-238

OmniStream IP to Analog Audio Bridge Articles

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OmniStream FAQ and Glossary

• KB01521 - OmniStream Networking
• KB01520 - OmniStream Features
• KB01519 - OmniStream Interoperability
• KB01517 - OmniStream Audio Interface
• KB01516 - OmniStream Video Interface & Codec
• KB01515 - I can't subscribe to my AES67 stream to my AT-OMNI-238
See all 15 articles

OmniStream FAQ and Glossary

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HDVS-300 Articles

• KB01630 - UHD-HDVS-300 & Lumens Camera
• KB01589 - AT-UHD-HDVS-300-KIT - RX USB Hub not detected after reboot
• KB01590 - UHD-HDVS-300 & Logitech Brio
• KB01535: Windows 10 does not recognize USB Hub on the RX after a reboot
• KB01315 - How to Quickly get a static IP address for the AT-UHD-HDVS-300-KIT
• KB01314 - Four key things to remember with the AT-UHD-HDVS-300-KIT
See all 31 articles

HDVS-300 Articles

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HDVS-200 Articles

• KB01619 - Accessing the Web Interface of your HDVS-200-TX-WP
• KB01566 - Where is the Display Control handled in the AT-HDVS-200-KIT?
• KB01561 - Where is the scaler in the AT-HDVS-150/-200-KIT?
• KB01485 - Apple macOS and iOS Sources with AT-HDVS-200-TX / AT-HDVS-200-TX-WP (HDCP Compliance)
• KB01446 - How to program display on/off or volume up/down commands into the HDVS-200-TX/TX-WP unit without an IP connection (using RS232)
• KB01370 - How to send a command to the AT-HDVS-200-TX-WP/HDVS-200-TX to a compatible HDBaseT receiver (such as the AT-UHD-EX-100CE-RX-PSK)
See all 31 articles

HDVS-200 Articles

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HDVS-150 Articles

• KB01571 - Where is the Display Control handled in the AT-HDVS-150-KIT?
• KB01456 - New hardware revision for AT-HDVS-150-RX (Rev E)
• KB01368 - How to enable control of an NEC M283X projector using the HDVS-150 system.
• KB01345 - What software do I use to set up the HDVS-150-RX and where can I get it?
• KB01343 - How to switch inputs on the AT-HDVS-150-TX or TX-WP with RS-232
• KB01323 - How to quickly change baud rate via front panel buttons
See all 17 articles

HDVS-150 Articles

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HDVS-TX/RX Articles

• KB01347 - What software do I use to set up the HDVS-RX and where can I get it?
• KB01322 - How to quickly change baud rate via front panel buttons
• KB01127 - No audio when using PC as a source (setting PC to play audio via HDMI)
• KB01126 - Audio Stuttering from an AT-HDVS-RX/ AT-HDVS-TX/ AT-HDVS-TX-WP
• KB01013 - How to optimize HDVS-RX for projectors (control and video quality)
• KB01015 - AT-HDVS-TX (-WP) Firmware Update Explained
See all 14 articles

HDVS-TX/RX Articles

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AT-UHD-CAT Articles

• KB01406 - How to learn EDID on a AT-UHD-CAT unit
• KB01391 - How to hook up rs232 to pass to all outputs
• KB01301 - The master RS232/IR port doesn’t send commands to the HDBaseT output zones
• KB01172 - Telnet session times out too fast. How to extend this time.
• KB01165 - How do I get a static IP address on the UHD-CAT and login to the Web GUI without a LAN connection to a network

AT-UHD-CAT Articles

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AT-RON Articles

• KB01415 - Not getting any audio after learning EDID from a projector
• KB01395 - How to set the RON-444 into firmware update mode
• KB01389 - PC computers are unable to pass video to specific 4K Samsung displays when used with the RON-444
• KB01288 - Video is not passing to a Samsung display when using the AT-RON-444 unit.
• KB01287 - How to perform an EDID learn on the RON unit

AT-RON Articles

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PA100-G2

• KB01328 - Static audio or humming interference noise heard in the background when using the AT-PA100/ AT-PA100-G2 (regardless of settings).

PA100-G2

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GAIN Articles

• KB01470 - How to switch audio input - AT-GAIN-120

GAIN Articles

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HDR-M2C Articles

• KB01585 - AT-HDR-M2C is Unresponsive
• KB01449 - If I send multi-channel on the HDMI input, is there a way that optical can output a de-embedded multi-channel audio signal?
• KB01327 - My Mac laptop/desktop will not pass audio or video correctly through the AT-HDR-M2C
• KB01306 - What is the “Preferred Resolution” setting and how do I configure it?
• KB01305 - How to quickly configure an AT-HDR-M2C to a static IP address

HDR-M2C Articles

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General Information

• KB01663 - Surge Protection
• KB01644 - Latest Firmware (All Products)
• Control Drivers
• Manuals
• Firmware
• KB01632 - Understanding EDID Challenges and How to Resolve Them
See all 65 articles

General Information

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AMS Articles

• KB01643 - AMS (>2.4.1) and Velocity (>1.6.1) Password Recovery
• KB01569 - Can AT-AMS-SW run on 32-bit machines?
• KB01529: How to load AMS Virtual Machine if there is no DHCP server available
• KB01525 - AMS and OmniStream R-Type: VideoWall Configuration
• KB01524 - AMS and OmniStream R-Type: Control Setup
• KB01523 - AMS + OmniStream R-Type: Site Building and Allocation
See all 15 articles

AMS Articles

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AMS Download

• KB01616 - AT-AMS-SW: AMS 2.0 Virtual Machine Software

AMS Download

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ETU-SYNC Articles

• KB01102 - Common Uses for AT-ETU-SYNC
• KB01103 - How to perform an EDID learn on a ETU-SYNC
• KB01104 - How to use AT-ETU-SYNC to correct clock-stretching issues between a Cisco/Scientific Atlanta cable box and HDBaseT Extenders.
• KB01105 - AT-ETU-SYNC Features Explained
• KB01106 - Differences between Atlona SYNC EDID Emulators

ETU-SYNC Articles

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AT-HDVS-CAM Articles

• KB01465 - Powering the AT-UHD-HDVS-300-KITC (AT-HDVS-CAM and the AT-UHD-HDVS-300-KIT)
• KB01455 - How to reset login credentials for the AT-HDVS-CAM 
• KB01387 - HDVS-CAM IR remote maximum operating distance
• KB01376 - How to set a preset, then access it from the remote
• KB01375 - What methods of control does the HDVS-CAM support?
• KB01374 - Can the HDVS-CAM be used on both MAC’s and PC’s?
See all 12 articles

AT-HDVS-CAM Articles

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AT-ANC-108D Articles

• KB01626 - Using AMS to Configure your AT-ANC-108D for Controlling Atlona Switchers
• KB01602 - Discovering your ANC-108D Control Panel on a Network
• KB01560 - AT-ANC-108D Default Network Settings
• KB01459 - My AT-ANC-108D is configured in Velocity, but is not controlling my device
• KB01304 - How to factory default an AT-ANC-108D
• KB01260 - AT-ANC-108D USB Firmware Update Procedure

AT-ANC-108D Articles

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PRO2HD Articles

• KB01405 - Setting the EDID on your AT-PRO2HD88M or AT-PRO2HD1616M matrix to an Internal EDID (recommended configuration)
• KB01404 - How do I embed analog audio into the input port?
• KB01403 - I can only get 2-channel audio on my A/V Receiver when viewing one source on multiple displays.
• KB01205 - AT-PRO2HD IR emitter/receiver pinout
• KB01097 - AT-PRO2 Compatible Receivers
• KB01098 - How to learn EDID on a PRO2HD Matrix
See all 7 articles

PRO2HD Articles

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DIS7-PRO Articles

• KB01453 - Learn EDID with the AT-DIS7-PROHD
• KB01452 - Can the AT-DIS7-PROHD display 3D content?

DIS7-PRO Articles

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AT-HD-V14SS

• KB01431  - I can get my source to work at 720P but I get flickering at higher resolutions (i.e 1080p), how can I ensure I am able to pass through 1080p video?
• KB01429 - All but one display to come up with a video/audio, what can I do to get video to all locations? 

AT-HD-V14SS

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AT-HD4-V41/V42 Articles

• KB01396 - How to perform an EDID learn on the AT-HD4-V41, AT-HD4-V42
• Enabling auto switching on the AT-HD4-V41 and AT-HD4-V42 switchers

AT-HD4-V41/V42 Articles

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AT-DP400

• KB01419 - Can the AT-DP400 be used with monitors other than Apple Cinema Displays?
• KB01418 - Can the AT-DP400 work in a backward configuration, allowing for me to view a Mini Display Port source on a DVI monitor
• KB01417 - I have a 27" Apple Cinema Display, why can't I get 2560x1440 resolution but do get 1280x720?
• KB01416 - Can the AT-DP400 be used with monitors other than Apple Cinema Displays?

AT-DP400

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AT-HDCAT

• KB01413 - How to learn EDID on an AT-HDCAT unit

AT-HDCAT

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AT-HD570

• KB01422 - Passing HDCP 2.2 sources through the HD570
• KB01408 - What should I expect when choosing various settings on the HD570's:

AT-HD570

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AT-PROHD88M / AT-PROHD1616M Articles

• KB01425 - How to change the IP address or web password on an AT-PROHD matrix
• KB01424 - What is the default password for the AT-PROHD series of matrices?
• KB01397 - How to perform an EDID learn on the AT-PROHD matrix series

AT-PROHD88M / AT-PROHD1616M Articles

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AT-HD530

• KB01359 - AT-HD530 - Distorted Green Screen

AT-HD530

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AT-HDAIR, AT-AIR3, AT-PCLINK, AT-HDView

• KB01435 - Can the AT-HDView be used in the opposite direction to convert HDMI to VGA?
• KB01434 - I get a message saying "In No Support- Out 720P" What does this mean and why don't I have picture?
• KB01433 - Does the AT-HDView need USB power from a USB port on PC only or can I use another source?
• KB01432 - Can I use the AT-HDView with any VGA device?
• KB01339 - Where to obtain latest drivers for the AT-AIR3, AT-HDAIR, AT-PCLINK, AT-HDVIEW

AT-HDAIR, AT-AIR3, AT-PCLINK, AT-HDView

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AT-LINE-PRO4/AT-LINE-PRO5 (Gen 1 and Gen2)

• KB01439 - No video when using non-HDBaseT extender on the output of a LINE-PRO5-GEN2/LINE-PRO4-GEN2
• KB01436 - Can I use the AT-HDView with any VGA device?
• KB01329 - Power light flashing and AT-LINE-PRO4-GEN2/AT-LINE-PRO5-GEN2 is unresponsive.

AT-LINE-PRO4/AT-LINE-PRO5 (Gen 1 and Gen2)

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AT-H2H Articles

• KB01300 - Setting a static IP address on AT-UHD-CAT series
• KB01299 - Seeing a pink/purple or green image when passing signal through the AT-H2H matrix

AT-H2H Articles

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AT-HD-M2C Articles

• KB01296 - Performing a firmware update on Windows 8/10 causes the AT-HD-M2C to stop working and the power light no longer lights up

AT-HD-M2C Articles

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HD4-SI40/V40-SRS Articles

• KB01107 - How to do an EDID learn on the AT-HD4-SI40SR/AT-HD4-V40SRS

HD4-SI40/V40-SRS Articles