SKU: AT-LINE-PRO5-GEN2
Subject: The AT-LINE-PRO5-GEN2 is non-responsive and the power LED light is flashing.
Troubleshooting:
To test if the power supply has failed and this is causing the unit not to turn on, swap the existing power supply with a known working power adapter that has the following specifications:
Input: AC100~240V 50/60Hz
Output: DC 5V/3A
Adapter size: 5.5mm x 2.5mm
The SKU for the original power supply used by the LINE-PRO5-GEN2 is: AT-PW5V3A-LOCK
If a working adapter is not available please contact Atlona Technical support. Power supplies can also be sourced from a local electronics store or Amazon.com (just make sure to order one with the same specifications as shown above - Higher amperage is OK but amperage lower than specified can cause permanent damage to your device).
Atlona is not responsible for any damage caused by using third-party power supplies
Article ID: KB01436