Atlona Help Center

ConnectWise - Mac OS - Black image when trying to share screen

Summary: When the Client connects to Connectwise by downloading the program and Running ConnectWiseControl.app file, there are security settings that might need to be enabled for the screen to be shared.

Step 1  - Security & Privacy










Start by navigating to your System Preferences, followed by the Security & Privacy section.
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Step 2  - Screen Recording

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Click on the Privacy tab at the top.

 

Scroll down on the left side until you see Screen Recording.

 

Make sure there is a checkmark next to ConnectWise Control Client (Atlona logo).

Step 3  - Restart

 

 

 

Once Connectwise has a checkmark next to it, you should be up and working.

 

Sometimes the app will need to be restarted to work. If this happens, you will be prompted by a notification similar to the picture on the right. Select Quit Now, then restarting the App should get it connected and showing for the Connectwise host

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