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KB01479 - How to Perform a Debug Session with the AT-UHD-CLSO-601

SKU: AT-UHD-CLSO-601

Subject: How to Perform a Debug Session with the AT-UHD-CLSO-601

To perform a Debug Session with the AT-UHD-CLSO-601, you will need the following items:

Prepare the AT-UHD-CLSO-601 for a Debug Session

  1. Remove all connections including video, audio, control, network, and power connections from the AT-UHD-CLSO-601.

Configure Hercules to capture a Debug Log

  1. Open Hercules and select the Serial tab at the top.
  2. Right-click the Received/Sent data field and configure the session as follows, then and select Log to File > Log to File… :
  3. Choose a Location and File Name for your Log File and click Open.
  4. Right-click the Received/Sent data field and select Log to File > Log Enable or simply press Ctrl-L.
  5. Right-click the Received/Sent data field and uncheck Hide Received Data or simply press Ctrl-H.

Establish a serial connection between the PC and the AT-UHD-CLSO-601

  1. Connect the USB to DB9 Adapter to the DB9 to Captive Screw Cable.
  2. Connect the Captive Screw connector to the Main RS-232 port on the AT-UHD-CLSO-601:
  3. Connect the USB connector to your PC.
  4. Determine the COM port of the USB-to-Serial connection.
  5. Configure the Serial connection in Hercules with the COM port found previously on step 1d and the baud rate settings for the AT-UHD-CLSO-601.
    • The default baud rate settings for the AT-UHD-CLSO-601 are as follows:

      Note: COM port may differ depending on your PC.
  6. Click  to establish the serial connection.

Capture a Debug Log

  1. Restore power to the AT-UHD-CLSO-601.
  2. Once power is restored to the AT-UHD-CLSO-601, you should see feedback in the Received/Sent data field reporting the last selected input.
    • If not, ensure the following:
      • DB9 to RS232 Adapter Drivers are up to date
      • Captive Screw Connections are correct
      • COM port settings are correct
      • Hercules configuration is correct
  1. In the Received/Sent data field, type debug on (all lowercase) and hit enter.
    • You should see feedback in the Received/Sent data field:
  2. Connect your sink device and wait for Hercules to stop capturing data. This should take about 10-30 seconds.
  3. Connect your analog audio connections. Hercules may not capture any data here; this is OK.
  4. Connect your first source device and wait for Hercules to stop capturing data. This should about 10-30 seconds.
  5. Connect any further source devices related to the issue for which you are performing a Debug Session, waiting for Hercules to stop capturing data between each source.
  6. If applicable, perform any operations (e.g. input switching, power cycling, source monitoring, etc.) that may be related to the issue for which you are performing a Debug Session.
  7. Once complete, type debug off (all lowercase) in the Received/Sent data field and hit enter.
  8. Click  to close the serial connection.
  9. Right-click the Received/Sent data field, select Log to File, and uncheck Log Enable, or simply press Ctrl-Lto stop the Debug log.

Now that you have performed a Debug Session with the AT-UHD-CLSO-601 and captured a Debug log, please forward this log file to your Atlona Technical Support Representative through your Atlona Support Ticket, or simply email the log file to support@atlona.com. Our Technical Support Team will review your Debug log with our Engineering Group and follow-up with you for further guidance.

Article ID: KB01479

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