Atlona Help Center

KB01585 - AT-HDR-M2C is Unresponsive

SKU: AT-HDR-M2C

Challenge: AT-HDR-M2C is Unresponsive

Solution:

The AT-HDR-M2C can become unresponsive when firmware updates have failed and must then be updated via USB. The AT-HDR-M2C can be updated using Win XP, Vista and Win7. Windows 8 and Windows 10 treat the firmware file differently which can cause issues with firmware updates. Booting Windows 8 or Windows 10 in Safe Mode will also work. Please see this Help Center article: KB01157 - How to put a Windows 8 or Windows 10 PC into safe mode for updating a devices firmware via USB

If you need to use a Mac, please use VM Fusion with Windows or Bootcamp (running Win 7 or earlier). Please note that Parallels will not work.

Article ID: KB01585

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