Atlona Help Center

KB01584 - Random video loss when using Integra AVR

SKUS: AT-HDR-EX-70-2PS, AT-HDR-EX-70C-KIT, AT-HDR-EX-100CEA-KIT

Challenge: Random video loss when using Integra AVR's

We are currently aware of some reports of random video loss, HDCP Snow, and possible blue screen when using Integra AVR's. We are working closely with Integra to resolve these challenges.

Challenge has been observed with mostly LG and Sony displays. Sources include LG BluRay players, Samsung Bluray Players, and cable/satellite receivers.

These challenges have been observed both when using HDR-EX extenders and also HDMI direct from AVR to display. 

Solution: Integra has released a new firmware for the DRX series of AVR's. Please update the firmware on the DRX.

KB01584

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