SKU: AT-LINE-PRO5-GEN2, AT-LINE-PRO4-GEN2
Subject: I am using AT-LINE-PRO5-GEN2 and extending the video on the output by using the AT-HD4-SI40SRS or AT-HD4-V40SRS extenders and when the switcher goes through a power cycle (goes OFF/ON), why am I unable to get any video when the LINE-PRO5-GEN2 turns back on?
Explanation: This issue is possible due to EDID being lost at the source end. To remedy this, try learning EDID from your displays using the SI40/V40’s EDID learn capabilities. In addition to this, please make sure the AT-LINE-PRO5-GEN2 is on the latest firmware.
Article ID: KB01439