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KB01255 - I cannot control my UHD-PRO3 switch via a TCP/IP control system but can control it using the web-interface

SKU: AT-UHD-PRO3-44, AT-UHD-PRO3-66M, AT-UHD-PRO3-88M, AT-UHD-PRO3-1616M

Subject: I cannot control my UHD-PRO3 switch via a TCP/IP control system but can control it using the web-interface.

Troubleshooting:

  1. See if you can access the web-GUI of the matrix – If you can connect to the matrix’s web-GUI you are on the right network. If you have issues accessing the web-GUI see this article.
  2. If you cannot access the web-GUI Check that your PC/control system is on the same network as the matrix.
  3. Check your anti-virus/firewall to ensure its not filtering the web-GUI of the matrix. See this article for more info.

Explanation:

If you are able to access the web interface and make input/output changes of the matrix (which confirms the matrix works) but unable to control is through a TCP/IP control system, you may have Telnet login mode turned on:

 

 Article ID: KB01255 

 

 

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