Atlona Help Center

Touchpanels have a white screen

SKU: AT-VTP-550, AT-VTP-800

 

Challenge: Touchpanels refreshing in the middle of a meeting or turning white and staying white.

 

Troubleshooting: Swipe left to right on your touch panel, select Refresh Page. If the screen returns to normal, then see the solution below.

 

Solution: Login to your Velocity gateway. Navigate to Settings, Tools, Control Page. Change the Refresh Page Rate to 0. This will prevent any future refreshes from turning your touch panels white.

 

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