Atlona Help Center

KB01681 - Panasonic Projector IP Control with Velocity

SKUs: AT-VGW-250, AT-VGW-HW-3, AT-VGW-HW-10, AT-VGW-HW-20, AT-VGW-SW

Challenge: Velocity shows that the projector is connected but you cannot control it.

Open the logs page of the projector in Velocity and see what the communication is between Velocity and the projector.

If you are seeing the TCP Device Response similar to the image below, the projector is in password protect-mode and needs a 32 byte hash value sent to it in order to begin control.

2020-07-17_07h30_46.png

 

Velocity needs the projector to be in non-protect mode.

 

To set the projector to non-protect mode:

 

2020-07-17_07h28_26.png

mceclip0.png

 

Username: dispadmin

Password: @Panasonic

 

2020-07-17_07h29_58.png

 

Upon first login, you will be prompted to change the password. 

Set the username to: dispadmin  and leave the password fields blank, then click "Change."

 

User name: dispadmin

Password:

Password(Retype):

 

2020-07-17_07h30_13.png

*Refer to your specific projector manual to see the password reset procedure if different than above.

 

Once saved, the projector will be in non-protect mode and Velocity will be able to control it.

 

To verify that the projector is in non-protect mode view the logs again and it should look something like this.

2020-07-17_07h31_45.png

 

Please contact Atlona Technical Support if you need further assistance.

 

Sources:

https://na.panasonic.com/ns/265697_vmz50_manual_en.pdf

https://panasonic.net/cns/prodisplays/support/download/pdf/LAN_Command_sequence_exp.pdf

https://panasonic.net/cns/prodisplays/support/download/pdf/LAN_Protocol_exp.pdf

 

Article ID: KB01681

 

 

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