Atlona Help Center

Verizon FiOS Challenges

We have received several reports of challenges with Verizon FiOS, which can be reproduced without any Atlona products in-line. Please find below a list of helpful links to the Verizon Support Forums regarding these specific challenges:

Verizon FiOS Picture Troubleshooting Guide

VMS1100 - Intermittent audio drops, sometimes resolved with input switching

VMS1100 May cause Vizio XVT553SV TV to restart

VMS4100 - Audio sync issues with newer Soundbars and TVs: resolved by configuring audio on devices to LPCM/PCM

Video will freeze randomly, lasting from a few seconds to a few minutes, primarily on HD channels especially live sports

Audio and Video out of sync, sometimes resolved by selecting audio channel ENG1

Set Top Box freezes internet and video, temporarily resolved by power cycling the STB

All links valid as of March 11, 2019

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