Atlona Help Center

KB01515 - I can't subscribe to my AES67 stream to my AT-OMNI-238

Subject: I can't subscribe to my AES67 stream to my AT-OMNI-238

 

SKUs: AT-OMNI-238, AT-OMNI-111, AT-OMNI-112, AT-OMNI-521

 

Sympton: When trying to subscribe to an AES67 stream you receive an error “ “The stream will still be visible, but you will be unable to subscribe.

 

Troubleshooting:

  1. Verify that your stream name is broadcasting
  2. Ensure all your firmware is up to date
  3. Pick unique stream names for each AES67
    • Stream names are case sensitive
    • Do not use spaces, if you need a space please use the underscore ( _ )
  4. Check your source's audio stream format

 

Solution: In order to subscribe the AES67 stream to the AT-OMNI-238, the stream must come into your encoder in PCM. Any digital formats are not supported.

 

KB01515

 

 

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