SKU: Any Atlona product
Subject: DirecTV not passing 4K even though I have access to 4K content in the channel guide.
It has recently come to Atlona’s attention that certain DirecTV satellite boxes can download 4K content from the DirecTV network but cannot display this content from their local HDMI output. For example, Atlona has found that the HR54 can download 4K content but must be paired with a client receiver such as the C61 (mini-client) to display 4K video.
Please contact DirecTV to confirm if your set top box can not only download 4K video but also output it. Please note, most 4K content requires HDCP 2.2 compatibility from all devices in the signal path.
If you continue to have issues in getting DTV to work with Atlona, please contact technical support with your inquiry to log this matter in our ticketing system.
Article ID: KB01427