Atlona Help Center

KB01397 - How to perform a HDBaseT using the HDR-EX-70-2PS HDBaseT Test Software


Subject: How to perform a HDBaseT using the HDR-EX-70-2PS HDBaseT Test Software


Before attempting the test, you will need the following:

  • A windows PC with the HDBaseT Analyzer software
  • A USB mini cable
  • Powersupplies for the TX and RX (if you use the AT-HDR-EX-70C-KIT you only need to power the TX)
  • A CAT cable connecting the TX to the RX
  • An HDMI source + HDMI cable
  • An HDMI display + HDMI cable

Once we have the necessary items:

  1. We will need to launch the HDBaseT software
  2. Once we open the software, we will need to set the dip switch (located on the bottom of each extender) to "HDBaseT" please make sure that the TX and RX units are not powered up using their power supplies. 
  3. After that, we will need to connect the powersupply to both the TX and RX units. This should show a solid power light and a solid link light on both the TX and RX units: 
  4. Next, connect a source and a display/projector to the extenders. We should be able to see video from the source appear on the display/projector, through the extenders. 
  5. Set the dipswitch on both the TX and RX to UNIT: 
  6. Connect a USB Mini cable to the FW port on either the TX or RX unit: 
  7. Click the "Start" button and you should see information populate which will look something like this: 
  8. We can then see the FW on the RX (as its the unit which has the USB cable connected to it). To find the FW version on the other unit (TX) we can click stop on the HDBaseT test, then connect the same USB cable to the TX's FW port and click "Start" again. 

Please feel free to take a screenshot of this screen if you plan to share it with Atlona Technical Support

In addition to testing the HDBaseT connection, we can also run a "Debug" report and see if we can see a specific process occurring when we get a failure. To run debug, follow the steps below: 

  1. Click stop on the HDBaseT test. 
  2. Click the Debug button in the software: 
  3. This will then populate the log with information regarding the current systems operations. I advise running this for a few minutes and trying to replicate the HDCP snow issue or any other drop out. Once the issue is observed, click STOP and save the report. We can then analyze this information to find what the issue might have been. The information should look like this:

Please note, the values shown in the debug log are to be interpreted by Atlona engineers. Please contact Atlona support for assistance if you are trying to troubleshoot an issue with the extenders.

Article ID: KB01397 


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact Us