SKU: AT-UHD-PRO3 Matrix Series
Subject: I am unable to perform a firmware update on my UHD-PRO3 matrix using Chrome
Explanation:
Atlona has recently become aware of some changes to the Chrome browser which can cause firmware to be incorrectly transferred during a firmware update. As such, Atlona does not recommend using Chrome for any firmware updates to our products (only pertains to firmware updates via IP). You may notice the update fails (or never initializes in the first place)
The browsers Atlona recommends are:
- Internet Explorer
- Firefox
Article ID: KB01364