Atlona Help Center

KB01136 - USB host on the AT-UHD-HDVS-300-RX not working

SKU: AT-UHD-HDVS-300-KIT

Scenario: USB host on the AT-UHD-HDVS-300-RX not working.

Troubleshooting: Video is passing from the TX to RX and other USB ports can pass data from the RX to the TX units. Firmware on UHD-HDVS-300-KIT is 1.0.15.

Explanation: Due to a recent discovery where (some) USB speakerphones hosted on the RX unit’s “host” USB port (), exhibited crackling audio, a firmware update of version 1.0.15 blocks the USB port from being used. Current HDVS-300 units are being shipped with the USB port blocked off by an insert. Future firmware updates for the HDVS-300 units (after 1.0.15) will have this port enabled through RS232 commands, it will not be part of the web-GUI.

Please contact Atlona Technical Support if you need to enable the USB HOST port. It is recommended that you use the Clearone CHAT 160 speakerphone which has been tested and determined to be fully compatible and does not have any audio issues.

Article ID: KB01136 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact Us