Atlona Help Center

KB01137 - Updating firmware to 1.0.15 causes the #3 (host) USB port to stop functioning

SKU: AT-UHD-HDVS-300-KIT

Scenario: Updating firmware to 1.0.15 causes the #3 (host) USB port to stop functioning.

Explanation: Due to a recent discovery where (some) USB speakerphones hosted on the RX unit’s “HOST” USB port () exhibited crackling audio, a firmware update of version 1.0.15 blocks the USB port from being used. Current HDVS-300 units are shipping with the USB port blocked off by an insert. Future firmware updates for the HDVS-300 units (after 1.0.15) will have this port enabled through RS232 commands, it will not be part of the web-GUI.

Please contact Atlona Technical Support if you need to enable this port, you may be asked to provide the model number of the speakerphone you want to use to ensure compatibility.

Article ID: KB01137  

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact Us