Atlona Help Center

KB01134 - Video loss occurs intermittently when sending commands from Crestron to the AT-UHD-CLSO-824

SKU Affected: AT-UHD-CLSO-824

Symptoms: When using the Crestron TCP/IP or RS232 control module to control the AT-UHD-CLSO-824, video on HDBaseT outputs are lost intermittently.

Solution: To resolve this issue, “broadcast” on the AT-UHD-CLSO-824 must be turned off. Broadcast is used by Crestron to poll the 824 for its current status but this requires constant communication between the Atlona and Crestron which can cause unwanted effects.

To turn off broadcast, please send the following command “Broadcast off” followed by a carriage return (no parenthesis). This command can be sent via telnet or RS232.

Article ID: KB01134 



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