Atlona Help Center

KB01120 - UHD-PRO3 Series Web GUI response time is slow


Issue: The web GUI in the UHD-PRO3 matrix responds slowly.


This issue is caused by broadcast being enabled. Broadcast is used by control systems to poll the UHD-PRO3 system for status information but can slow down communication between the matrix and the web-GUI.

To turn broadcast off:

  • Send a command of "Broadcast off" from a serial program or via telnet to turn off broadcast on the UHD-PRO3. Feedback will be sent that says “Broadcast off”. Please make sure you use a carriage return after your command.

Broadcast status can be checked by sending: “Broadcast sta” + carriage return. Feedback will confirm the current broadcast status.

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