Date Issued: 10/31/2016
Subject: Atlona has discovered compatibility challenges between HDBaseT extenders and certain model series LG displays, where the displays will not get a consistent signal from HDBaseT extenders
Dear Valued Customers:
We would like to inform you that we have discovered compatibility challenges between HDBaseT extenders and the following models of LG displays:
The challenge can present itself immediately during install, or shortly thereafter. We are currently working with LG to resolve this, but in the meantime, customers can try installing an AT-ETU-SYNC, AT-UHD-SYNC, or AT-HDDA-2 in-line between the receiver and display. This has been known to resolve issues in up to 90% of all cases. Please note that neither the AT-UHD-SYNC nor the AT-HDDA-2 are HDCP 2.2-compliant.
Feel free to contact our TAC Department by calling 1(877) 536-3976 for further assistance.
Article ID: KB01544