SKU: Any TCP/IP enabled Atlona device (Omni Stream excluded)
Subject: Unable to access the web interface of an Atlona device, however, pinging the unit does work.
Symptoms:
Symptom – A:
You can ping your Atlona LAN capable device, there is RS-232 connection to the unit (where applicable) and yet you can’t access the unit internal web-page.
Symptom – B:
You can add your LAN capable Atlona device to AMS but you can’t control your device.
Troubleshooting:
Verify network connectivity and try to access the device from another computer, double check which Anti-Virus installed on this computer, most of the free one these days provide a Web Shield, filtering or protection which flag our internal WebGUI as a threat.
Workaround Solution:
As a temporary solution, you should turn off the web-shield feature, configure the unit and turn it back on.
How to turn off Avast Web Shield
- Launch the Avast application
- Select the “Protection” Menu and click on “Antivirus”
- Locate the Web Shield options and switch it to “off” mode for the desired duration. You will be prompted by a screen asking you to confirm your desire to turn off web shield:
- Please note, you can also temporarily disable web shield which is recommended for this action:
- Feel free to re-enable web shield after accessing the web gui for your Atlona device to ensure you are protected.
KB01141