SKUs:  AT-VTP-550,  AT-VTP-800, AT-VSP-800

Summary:  If the VTP is not rotating to the desired screen orientation, this can be done manually to lock into the desired orientation (i.e. Portrait or Landscape)

Step One - Preparation

• Download and install Platform Tools for your OS (Windows, Mac, or Linux)
  • Follow the instructions from the Platform-Tools installer
• Ensure your computer and the Velocity Touch Panel are on the same network/subnet

Note: The instructions below are for Windows only.

Step Two - Starting up adb

• Navigate to the folder you have your platform-tools installed in and look for the adb.exe. You can leave this open.
  • Open the command prompt
    • search 'cmd' and hit enter on your windows pc 
  • Put your command prompt and file explorer windows side by side

Step Three  - Connecting to your VTP

• Type the following command:
  • adb connect [touch panel IP address]

• Example: adb connect 10.0.0.80

Tip: If you are having issues with the device saying disconnected or failed attempts you will want to make sure you are not on any wifi or different VLAN/network segment from the touch panel. 

Step four  - Disable Auto-rotation

• Wait for VTP to connect
• Once connected, you will want to send the command to disable the auto-rotate:
  • Copy and paste the text below into your command prompt and hit enter to send. 

Tip: Right-click will paste the command into the command prompt

adb shell content insert --uri content://settings/system --bind name:s:accelerometer_rotation --bind value:i:0

Step Five  - Changing the orientation

• After this, you will want to force the panel to the orientation you need

Portrait mode

adb shell content insert --uri content://settings/system --bind name:s:user_rotation --bind value:i:0

 

landscape mode

adb shell content insert --uri content://settings/system --bind name:s:user_rotation --bind value:i:3

 

• The VTP will rotate a few seconds after the command is sent and will stay in that orientation 

Step Six  - Disconnect

• Once completed, type the following command:
  • adb disconnect

• Close terminal window/Command Prompt

Article ID: KB01904