Atlona Help Center

KB01633 - How to update a VTP touchpanel

SKU: AT-VTP-550, AT-VTP-800

Challenge:
Velocity touchpanel that is slow or unresponsive, touchpanel that freezes and does not allow user input, touchpanel that shows disconnected even when Velocity is online and operational. Unable to access the advanced settings menu after entering wrong IP information in the touchpanel.

 

Solution: There have been several updates to the Velocity touchpanel firmware that could resolve these challenges.

 

Step by step guide:

 

1. Preparation

 

  • Make sure the Velocity Gateway is running the latest FW. The current FW version can be verified here.
  • Internet access - It is preferred that the gateway and touchpanels are on an internet-facing network. If this is not an available option, the PC that will be connecting will need a robust internet connection.

 

2. Preferred Method - Update From Internet (OTA - Over the Air)

 

  • There are two options for updating the touchpanel Over the Air (OTA)
    • Option 1: Updating from the VTP
      • When you are in front of the touchpanel, swipe from left to right on the screen
      • mceclip1.png
      • Select About Velocity
      • mceclip2.png
      • On the next screen select Check for Updates
      • Wait approximately 10-20 minutes for the update to complete. Do NOT power cycle your touchpanel while the update is running. Even if you see a screen showing Velocity, the update is not complete until your touchpanel loads back to your user interface.
      • At the first boot, "Select the Intended Launcher". pop-up message might appear. Please select “cus_Launcher” and then approve by selecting the option “Always”. 
    • Option 2: Updating from AMS (Note: Your touchpanel will need to be synchronized to a room)
      • Log into your Velocity Gateway
      • Click the ≡ button in the upper left of the screen
      • Select Management & AMS Device Manager
      • mceclip3.png
      • Open the Room where the touchpanel is synchronized
      • mceclip4.png
      • Click the 3 dots next to the VTP label and select Firmware Update
      • mceclip5.png
      • Select Update From Internet
      • mceclip11.png
      • Wait approximately 10-20 minutes for the update to complete. Do NOT power cycle your touchpanel while the update is running. Even if you see a screen showing Velocity, the update is not complete until your touchpanel loads back to the user interface.
      • At the first boot, "Select the Intended Launcher". pop-up message might appear. Please select “cus_Launcher” and then approve by selecting the option “Always”. 
      • Wait for the touchpanel to return to the synchronized room.

3. Update From Local

  • Make sure you have a robust internet/hotspot connection, you are going to download a 2GB file over the internet.
  • Log into your Velocity Gateway
  • Click the ≡ button in the upper left of the screen
  • Click Settings & Gateway
  • Locate VTP Image Update below Firmware Update
  • Click Check For Updates
  • mceclip7.png
  •  
  • Select Download VTP Firmware
  • mceclip8.png
  • Once the file is finished downloading, locate VTP-1.0.1.tar.gz and upload this file back into the gateway under VTP Image Update
  • mceclip9.png
  • Check Current Version shows 1.0.1
  • mceclip10.png
  • Click the ≡ button in the upper left of the screen
  • Select Management & AMS Device Manager
  • Open the Room where the touchpanel is synchronized
  • Click the 3 dots next to to the VTP label and select Firmware Update
  • Select Update From Local
  • mceclip6.png
  •  
  • Wait approximately 10-20 minutes for the update to complete. Do NOT power cycle your touchpanel while the update is running.
  • At the first boot, "Select the Intended Launcher". pop-up message might appear. Please select “cus_Launcher” and then approve by selecting the option “Always”. 
  • Wait for the touchpanel to return to the synchronized room.

 

4. Update Apps Only

  • Swipe from left to right on the screen
  • Select About Velocity
    • You must be on FW 1.3.0 or greater to run this option
    • If you are on FW 1.1.5, you must use one of the two options above
  • Log into your Velocity Gateway
  • Click the ≡ button in the upper left of the screen
  • Select Management & AMS Device Manager
  • Open the Room where the touchpanel is synchronized
  • Click the 3 dots next to to the VTP label and select Firmware Update
  • Select Update Apps Only
  • mceclip12.png
  • Once the process completes FW on the touchpanel will show updated

 

Article ID: KB01633

 

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