Atlona Help Center

KB01531: How to update FW on the HDR-EX-70-2PS

SKU: AT-HDR-EX-70-2PS

Challenge: How to update FW on the HDR-EX-70-2PS with a Windows computer

Resolution:

Note: The process will be the same for both the TX and the RX

Step 1:Download and run the AT-HDR-EX-2PS Analyzer.exe file. The software comes with a ConnectorTool.dll file. The DLL file must exist in the same folder as the executable, in order for the software to run.

Step 2: Download the FW from our website: AT-HDR-EX-70-2PS

Step 3: Extract the firmware, from the archive file, to the Windows desktop or other folder

Step 4: Disconnect power from the unit

Note: Make sure there are no lights illuminated on the device

Step 5: Set the DIP switch, on the bottom of the unit, to the UNIT position

Step 6: Connect a USB mini to USB-A cable from the FW port on the unit to the computer with the FW file

Note: You do not need to reconnect power, the USB cable will supply power for the FW udpate

Step 7: Launch the AT-HDR-EX-70-2PS Analyzer software

Step 8: Select the proper COM port from the drop down list

Note: If there is no COM port available in the list, navigate to Device Manager, select ports

 

You should see a USB to Serial adapter under ports. If there is an exclamation point  next to this adapter, right click the device and click update drivers. Otherwise, the driver can be downloaded here. Install the USB to serial driver and reboot your computer.

Step 9: Click the Browse button within the AT-HDR-EX-70-2PS Analyzer software. The Open file dialog box will be displayed. Select the proper firmware file for the connected device.

Step 10: Click the Open button on the dialog box

Step 11: Click the LOAD button, within the Analyzer software, to begin the firmware update procedure. The progress bar should progress while updating.

Note: If you see boot connect failed, repeat steps 4-8.

Step 12: Once the upgrade process is complete, disconnect the USB cable, set the DIP switch back to the HDBaseT position, then reconnect power

Note: The DIP switch, on the bottom of the transmitter and receiver, must be set to HDBaseT to resume normal operation

Step 13: Repeat steps 4-12 for the remaining devices in your system

 

Article ID: KB01531

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