Subject: AT-UHD-SW-510W USB Recovery
This guide describes the 10-minute USB recovery process. Please follow the steps in this guide to recover your AT-UHD-SW-510W that is inaccessible and may have front panel LEDs cycling up and down.
- (1) AT-UHD-SW-510W running FW 1.1.0+
- (1) 8+ GB USB Drive
- We recommend using SanDisk, as all SanDisk USB drives we've tested have worked without errors and with a very fast upload speed
- PC (Windows, macOS, Linux)
- AT-UHD-SW-510W Recovery Image (recovery_3.0.img) found here: https://atlonainc.box.com/s/cee98sen7fxaxceie1rvlik3sve9tdt9
- Etcher (Windows, macOS, Linux), found here: https://www.balena.io/etcher/
- HDMI cable
Prepare the USB Drive
- Download the AT-UHD-SW-510W Recovery Image (recovery_3.0.img) to a PC
- Connect the USB Drive to the PC
- Run Etcher
- Select the downloaded AT-UHD-SW-510W Recovery Image (recovery_3.0.img)
- Select the connected USB Drive
- Click the Flash! button
- Once complete, you will see Flash Complete!
Loading the Recovery Image
- Disconnect Power from the AT-UHD-SW-510W
- Connect the USB Recovery Drive to the USB AUX port on the AT-UHD-SW-510W
- Reconnect Power to the AT-UHD-SW-510W
- If the unit is connected to a display, a white splash screen will appear with the message “Loading Recovery Image”
Note: If this message is on screen for more than 5 minutes, then restart the process with another USB Drive. 1
Do not disconnect power during this process. Doing so may result in damage to the unit.
- After 20 minutes (splash screen will either show that the process has completed, or will simply be a black screen) remove the USB drive from the AT-UHD-SW-510W
- Disconnect and reconnect power to the AT-UHD-SW-510W
If you continue to experience issues with your unit after following this USB Recovery Process, please reach out to Atlona Technical Support on your existing Support Ticket, or create a new one by emailing firstname.lastname@example.org or calling (408) 962-0515 ext. 302, and a Technical Support Engineer will assist you further.
1: Occasionally, a USB drive will not work as observed with a PNY 128GB USB 3.0 drive. Other times the boot partition read speed may be very slow (1kbps). In these cases, we recommend trying another USB Drive.
Article ID: KB01489