Subject: IR remote maximum operating distance
The supplied IR remote for the HDVS-CAM has an operating distance of <20 ft. Please check the batteries of your remote if you find that distances are limited. Also, please note direct sunlight exposure or exposure to certain fluorescent lamps can cause IR interference. If you experiencing IR control issues after replacing the batteries of the remote, try turning off a few lights to see if this helps improve IR control distances. You may also try repositioning the camera in a location that provides better IR response and fewer chances of IR interference.
Article ID: KB01387