Atlona Help Center

KB01692 - How to update the firmware on an AT-HD-SC-500

Updating the firmware can be completed using either the USB interface or the web GUI. Atlona recommends using the web GUI for updating the firmware. However, If a network connection is not available, the AT-HD-SC-500 firmware can be updated using a USB-A to USB mini-B cable.

 

Web GUI

Requirements

• AT-HD-SC-500
Firmware file
• Computer


1. Connect an Ethernet cable from the computer, containing the firmware, to the same network where the AT-HDSC-500 is connected.
2. Go to the Network page in the web GUI.

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3. Click the Choose File button, under the Firmware Update section.
4. Browse to the location of the firmware file, select it, and click the Open button.
5. Click the Update button.
6. The following dialog will be displayed.

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7. Click the OK button to begin the firmware update process. Click the Cancel button to cancel the process.
8. The update process will take approximately 60 seconds and will automatically reboot the AT-HD-SC-500.
9. After the firmware update process is complete, the Login screen will be displayed.

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Using USB

Requirements

• AT-HD-SC-500
• Firmware file: HDSC-500-FW-[version].BIN
• Computer running Windows
• USB-A to USB mini-B cable

 

1. Disconnect power from the AT-HD-SC-500.
2. Connect the USB-A to USB mini-B cable from the computer to the FW port on the AT-HD-SC-500.

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3. Press and hold the DISPLAY key, on the front panel, while connecting power to the AT-HD-SC-500.

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4. The USB UPDATE folder will be displayed.
If this folder is not displayed, automatically, select the USB UPDATE drive from Windows Explorer.

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7. Delete all files from the USB UPDATE drive, if any are present.
8. Drag-and-drop the HDSC-500-FW-[version].BIN firmware file to the drive.
9. After the file has been copied, disconnect the USB cable from both the computer and the AT-HD-SC-500.
10. Power-cycle the AT-HD-SC-500 by disconnecting then reconnecting the power supply.
11. The firmware update process is complete.

 

Article ID: KB01692

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