Atlona Help Center

KB01328 - Static audio or humming interference noise heard in the background when using the AT-PA100/ AT-PA100-G2 (regardless of settings).

SKU’s: AT-PA100, AT-PA100-G2

Subject: Static audio or humming interference noise heard in the background when using the AT-PA100/ AT-PA100-G2 (regardless of settings).

Symptoms:  When using the AT-PA100 and AT-PA100-G2 a noise can be heard in the background that can be described as a humming or static. 

This typically happens after the unit has been operating in rooms with temperatures over the standard operating range.

Ambient Room Temperature (From product manual)

Operating            0°C to 40°C         <->         32°F to 104°F

Storage                 -20°C to 60°C     <->         -4°F to 140°F

While the above information is correct we have found that continued exposure to temperatures in excess of 32°C  or  90°F may cause a capacitor to dry out prematurely causing the humming distortion.

If you are experiencing this issue please contact our support team.

Article ID: KB01328 

 

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