SKU: AT-HDVS-CAM, AT-UHD-HDVS-300-KIT
Subject: AT-HDVS-CAM and AT-UHD-HDVS-300-KIT Compatibility (Valens version 6.1.12 prevents HDVS-CAM from working on a PC)
Symptoms: You may see the HDVS-CAM as a connected device in your computers device manager, however computer applications that need the web-cam (i.e. Skype, Google Hangouts, Zoom) will crash when trying to access the camera's video.
It has come to Atlona's attention that older firmware versions of the HDVS-300-KIT's Valens chipset may not work correctly with the HDVS-CAM. If you have experienced the symptoms referenced above, you will need to update the Valens chipsets firmware on the HDVS-300-KIT. Atlona has found that Valens firmware 6.4.15 and later will work fine, earlier versions are affected.
Please contact Atlona Technical Support for assistance in getting updating the Valens chipset.
Article ID: KB01311