SKU: AT-UHD-PRO3 series
Subject: Resetting matrix temporarily restores video playback to an output (but it fails again later on)
If you are having issues with a specific output or all outputs only passing video after the matrix is powercycled or reset, this may be an EDID issue. To try another EDID, please see this article on how to change EDID’s for inputs.
- If you find that troubleshooting the output does not yield any positive results (i.e. you suspect the output is working correctly). Please perform a reset on the matrix.
- To reset a matrix, please see this article.
- If resetting the settings of the matrix does not resolve the video playback issue, please see this article to learn/change EDID settings on the matrix.
If some outputs have issues no matter if a known working receiver is connected to them (i.e. the CAT run and HDBaseT cable from another working location), and you have tried the troubleshooting steps above, please contact Atlona support for more help.
Article ID: KB01204