Atlona Help Center

KB01152 - How often does the AT-SW-AMS software receive updates/alerts from the Atlona devices being managed by the software?

SKU: AT-SW-AMS, All Atlona products being managed via AMS

Subject: How often does the AT-SW-AMS software receive updates/alerts from the Atlona devices being managed by the software?

Solution:  The AT-SW-AMS software communicates with devices its managing through an automated update, once every 10 minutes. Therefore, configuration changes or system messages may not appear right away.

After performing a settings/configuration adjustment via AMS, it is recommended to manually resync the connection to verify the current state of the product. Otherwise, you can wait 10 minutes for the automatic update to see if there are any errors/issues with the configuration loaded on the unit.

If you want to see the immediate status of a device in AMS, please see below for steps on how to resync manually:

  1. Access the product you want to resync in the “Map View” section in AMS
  2. Right click on the device
  3. Click on “Device”
  4. Click on “Resync Now”

After the resync is complete, you will see this message:

 Article ID: KB01152

 

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